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Last modified on
FEB 12/17
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TOP 5 QUESTIONS:
› Q: Are all of your magazines in English? A: We inventory magazines in 8 languages: EN, FR, GR, NL, SP, IT, RU, PO. Please check an Edition language in brackets below or in a description for each issue before purchasing. › Q: I would like to know if you have a retail location, where can we visit you? A: Our Knitting Shop is currently online / mail-order. In-store purchases and pick-ups are expected to be available in 2017. Please check our News for updates. Thank you for your interest in our products. › Q: Are all posted on your website items are in stock? A: All items posted on our website as 'In Stock' are in stock! Unless it is stated otherwise. Help Center » › Q: Do you ship internationally? A: Recently, we ship within North America. Please check our News for updates. › Q: Do you provide social network services? A: Our shop specializes in sales of yarn, knitting-related products, and professional advice. For other, please join any social network, visit a specialist or your local community center. |
HELP CENTER » |
› Are you a yarn manufacturer?
› I would like to know if you have a retail location, where can we visit you?
› Can I buy your yarns for my shop?
› Do you ship fast?
› Can you order a yarn for me?
› Do you have any outlets in the UK?
› Offrez-vous du service en français?
› Do you provide shade cards or yarn samples?
› Who is Mister Sheep?
› Can I add an item to my placed order?
› Are all posted on your website items available?
› Is your angora fluffy and fuzzy?
› Do you sell long-haired angora rabbit yarn like a rabbit's coat or an angora fur yarn?
› Can I calcualte my shipping rate online?
› Do you offer a volume discount?
› Which orders are free of shipping charges?
› Do you offer custom knitting?
› Why some of the patterns are in *pdf-format on your site, but some of them just rather have the original pattern in front of them?
› I like a crochet pattern, but it is marked as "sample pattern". How I can obtain this pattern?
› Is this pattern from Filati Magazine or Filati Handknitting?
› Do sequins scratch the skin?
› How does online tracking work?
› What if my tracking information is unavailable?
[ Are you a yarn manufacturer? ]
Our business Irene & Mr.Sheep® is the retail Knitting Shop and Knitwear Design Studio. We specialize in premium natural, organic and high-end designer yarns for hand knit fashion, and knitwear design. Wise Tea Garden® is our subsidiary Tea House and supplies certified premium loose whole leaf organic, rare teas, and herbs. The registered business name of our parent company is "Irene & Mr. Sheep Company".
[ I would like to know if you have a retail location, where can we visit you? ]
Our Knitting Shop is currently online / mail-order. Pick-ups or in-store purchases are expected to be available from Winter 2016 - Spring 2017. Please check our News for updates. Thank you for your interest in our products.
[ Can I buy your yarns for my shop? ]
Our business is retail. Please contact yarn manufacturers for the detailed information on account opening.
[ Do you ship fast? ]
Usually, orders are dispatched on the same day or within 24 hours, depending on the time of order placement and volume of orders per day. Shipments are prepared and released every day except weekends (Nov 1 - Dec 31: Mon-Sat) via Canada Post or FedEx (express items are shipped 24-7). For more information, please refer to Shipping Guide »
[ Can you order a yarn for me? ]
Our inventory is listed on the pages Product Index and Last Bag. We do not offer any other items that can be purchased on a special order basis.
[ Do you have any outlets in the UK? ]
Our business is located in Toronto, Canada. We do not have outlets outside of North America. Thank you for your interest in our products.
[ Offrez-vous du service en français? ]
A ce moment, nous n'offrons pas du service en français.
[ Do you provide shade cards or yarn samples? ]
Our shade cards are property of Irene & Mr.Sheep Co. and cannot be retrieved from our shop unless a second copy is available for purchase. Large orders can be provided with a shade card on request for free and if available. Some of the shade cards can be purchased: Classic Alpaca, Suri Elegance, Incredible DK, Incredible 4 ply, Lambgora. Since we sell luxury goods, no yarn samples are supplied.
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[ Who is Mister Sheep? ]
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[ Can I add an item to my placed order? ]
Yes. Please use our online shopping cart to add anything you wish. We issue credit notes (adjustments). An overcharge for shipping is credited within two weeks. If you wish, please send us an aggregated amount upon a prior agreement.
[ Are all posted on your website items available? ]
Yes, all posted on our website items are in stock unless indicated otherwise. To be sure that the required quantity is in our inventory, please submit us your enquiry.
[ Which orders are free of shipping charges? ]
Orders over $350.00 are free of shipping charges. Discounts and giveaways are available for orders over $70.00 if freight is paid in full.
[ Do you offer a volume discount? ]
Yes. Please find all the details here: Volume Discount Program. Thank you for your interest in our products.
[ Is your angora fluffy and fuzzy? ]
We sell only premium, top-quality millspun angora yarns. If your preference is handspun varieties, a pretty good quality and exceptionally hand-dyed and dehaired Angora from Malabrigo or Lotus is available. Angora "blooms" depending on the breed of angora rabbits. There are four main breeds of angora rabbits: French, German, English, and Satin. French Angora blooms more due to the guard hairs. English Angora needs to be "abused" a little to achieve this bloom. German Angora was developed through selective breeding, resulting in a rabbit with very high fur yields. Its fur is strong enough even for commercial processing. We sell French and German unbrushed and millspun varieties.
[ Do you sell long-haired angora rabbit yarn like a rabbit's coat or an angora fur yarn? ]
We sell neither brushed angora yarns nor angora rabbit fur pelt yarn you are looking for. Our preference is natural, millspun, unbrushed designer angora yarns for hand knit fashion.
[ Can I calcualte my shipping rate online? ]
To calculate a Canada Post's shipping rate, please follow the link (canadapost.com/Find a Rate) or please contact us for assistance. Our postal code is L6A 0A2.
[ Do you offer custom knitting? ]
Recently, we do not offer custom knitting. Please check our News for updates.
[ I like a crochet pattern, but it is marked as "sample pattern". How I can obtain this pattern? ]
Thank you for your interest in our products. Our sample patterns are designs, which were used or are currently for sale in our Knitwear Boutique. Instructions for some crochet and knit sample patterns become available when an item is not presented in our Boutique's collection.
[ Why some of the pattern are in *pdf-format on your site, but some of them just rather have the original pattern in front of them? ]
Printed pad-patterns or free leaflets are provided by yarn manufacturers. Patterns copyrighted by Irene & Mr.Sheep Co. are recently sold either in a *.pdf-format or provided in any other form convenient not for commercial use. Some of our new free patterns are posted in a *.txt-format because of many requests from our customers. Thank you for your interest in our products.
[ Is this pattern from Filati Magazine or Filati Handknitting? ]
Please contact us to double check anytime.
[ Do sequins scratch the skin? ]
As you know, sequins are a popular 80s fashion trend. Recently, sequins and paillettes are used in many ways, including home decor and even leggings (VOGUE November 2009, for Express.com), dresses and skirts.
[ How does online tracking work? ]
Canada Post's online tracking tool allows you to use the tracking number of your package to access tracking information and confirm the delivery of your item. At the moment of acceptance of your package at a Canada Post’s outlet, your order is created in the Canada Post’s system automatically by scanning and inserting the tracking number of your package in the computer, which is connected to the Canada Post's network database. Then, the next three records related to your order appear, and you will be able to find out: when your item was accepted by Canada Post outlet, when it was received by Canada Post plant, and when your item was delivered. Canada Post tracking system is updated daily.
[ What if my tracking information is unavailable? ]
If you receive a message telling you that your tracking information is unavailable, it doesn't mean that your item hasn't been mailed. There may be a delay between scanning events and the availability of tracking information related to those scanning events, or an incorrect tracking number was provided by mistake. Please contact our customer support.
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