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CONTACT INFORMATION, CUSTOMER SERVICE
IRENE & MR. SHEEP® Co.
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Today is
Information on our website is updated on a daily basis.
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OUR CUSTOMER SUPPORT IS ONLINE 24-7.
Enquiries regarding existing orders and shipments receive immediate response. Before you drop us a line, please check if your questions have been answered in
Frequent Questions »
Help Center » About » Testimonials »
ORDERS ARE MAILED WITHIN 24 HOURS (MON-FRI).
Purchases over $150.00 are free of shipping charges (not applicable for orders of natural gemstone gifts over 1.5kg and if Xpresspost is requested.)
Giveaways are available »
Delivery standards: Toronto and GTA - 2-3 business days, provincially - 4-12 business days.
Please track your item online: CanadaPost.ca »
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We guarantee safe order processing and shipping.
No returns are temporarily accepted. Please order carefully.
Delivery to condominiums: Please be advised, Canada Post might ask you to pickup your package instead of its delivery.
In this case, a Notification will be left in your mailbox.
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Free shipping for orders over $150 (not applicable for orders of natural gemstone gifts over 1.5kg and Xpresspost items).
Local delivery is available at a flat rate of $5 for orders over $100:
Vaughan, King City, Aurora, Newmarket, Stouffville. *No delivery to condominiums, shipping only.
International customers, please accept our apologies: Orders are currently mailed within Canada only.
⚼ EMAIL: sales@imrsheep.com
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TEL: +1(416)242-7090, please leave a message.
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ADDRESS FOR MAIL:
IRENE & MR.SHEEP® Co.
PO Box 40043
13070 Yonge St.
Richmond Hill, ON
L4E 0H9, Canada
Help: { Frequent Questions » Site Map »
How To Order » Shipping Guide » }
Indexes: Product Index »
Yarn Name Index »
Specialty Items Index »
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FREQUENTLY REQUESTED INFORMATION :
Q.: I want to buy Mink, Pure Cashmere and Baby Llama at discounted prices. Can I?
A: We do not discontinue Premium Natural Yarns. Visit other marketplaces to order polyester or acrylic substitutes,
or recycled natural yarns sold at their cheapest.
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Notifications are emailed: after your order placement, and after your order has been shipped - delivery standards and a tracking number included.
To add an item to your placed order, please email us the extra.
We ship via Canada Post or FedEx. Shipments are prepared and sent out within 48 hours. Express post items, paid in full, are shipped 24-7.
Shipping rates are based on the weight and dimensions of your item. { Postal Prices PDFs » }
Orders over $150.00 are postage-free. Note: not applicable for orders of natural gemstone gifts over 1.5kg and Xpresspost items.
To calculate a shipping rate, please follow the link » (From: L4E 0H9) or contact us for assistance.
Delivery standards: within Ontario - 2-4 business days, other provinces - 4-12 business days.
Xpresspost is available at an additional charge. Payment for Express post must be provided within two business days from the initial purchase date.
Packaging & handling: Free. But a handling fee of $2.00 may be charged if a combined shipment is requested for multiple orders. Exception: combined orders of tea and yarn.
We do not hold uncertain orders and purchases with the not paid in full balance or/and unconfirmed shipping address for more than 3 business days from the initial purchase date.
Shipment redirection: we may ask for an additional payment if redirection of a shipment is requested.
Our prices are in Canadian Funds.
{ Ordering information » | About | Product Index » }
Packaging: Free iECO or NaturSac biodegradable clear plastic bags. About 70% of packaging materials we use are biodegradable, and 100% recyclable.
Giveaways are supplied with orders over $100.00 if a shipping rate is paid in full.
Information on our website and our inventory are updated daily.
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Copyright © 2005-2022 Irene & Mr.Sheep Co.®
All rights reserved. Website comments to
webmaster.
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Information is updated daily.
Images, photography, and content are copyright protected.
Please do not use the visual content without our prior permission.
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