CUSTOMER SERVICE, CONTACT INFORMATION IRENE & MR. SHEEP® Co., WISE TEA GARDEN®

Today is   × ••• Product Index Knitwear Home Decor, Candles Fashion Accessories Gemstone Gifts Cosmetics and Remedies Divine Essence Lavender eFarm Dye Herbs Tea House + Foods ••• Alpaca Angora Bamboo Baby Camel Cashmere Cellulose Cotton Linen, Hemp Llama Wool Mohair Nettle Sheep Wool Silk Yarn Yak Wool ••• Accessories Magazines, Books Yarn Nostalgia Natural Dyestuff Eco Laundry ☰

We ship next business day, special orders - 2 business days (special orders coming from EU - 8-10 weeks). Local delivery is available (flat rate $5, Mon-Fri 10am - 12pm). Our customer support is online 24-7.

🌷 WHAT IS NEW?

YARNS, KNITWEAR
› Velvet » - a double-knit faux fur made of viscose attached to a nylon core. Easy to knit, great for making pullovers worn next to the skin.
› Sweet - an all-season bamboo yarn for crafting clothing, accessories and home decor. Beautiful marl paillette. It is in our inventory and will be posted shortly.
› Cotton Ribbon Pullover in pale strawberry-and-beige dégradé is expected in our Knitwear Boutique » at the end of August.
› New Yanrs for Fall-Winter 2026-2027 » will be added to our shelves in Sep-Oct: Merino Lux, Kid Seta Hand Paints, Cashmere Extra Lace, Cloud Funky, Merino Bulky. New colours are expected for Cashmere Dreams, Paillettes and a few Estelle Yarns.
› This summer, a best-seller was a new 2026 yarn Cotton Tweed » - a beautiful tweedy cotton reminiscent of bourette silk, breathable and easy to care for, soft hues.

SUPPLIES, PUBLICATIONS, SPECIALTIES
› New varieties of French Bar soap arrived. We expect natural mascara and tinted lip balms in our Beauty Boutique » by the end of August.
› New crop Lavender stems are back to our Lavender eFarm ». New varieties of Lavender bar soap are on the way.

FREQUENTLY REQUESTED INFORMATION:

› Notifications are emailed: after your order placement, and after your order has been shipped - delivery standards and a tracking number included.
› To add an item to your placed order, please email us the extra.
› We ship via Canada Post or FedEx. Shipments are prepared and sent out within 48 hours. Express post items, paid in full, are shipped 24-7.
› Shipping rates are based on the weight and dimensions of your item. { Postal Prices PDFs » }
› Orders over $175.00 are postage-free. Note: not applicable for orders of natural gemstone gifts over 1.5kg and Xpresspost items.
› To calculate a shipping rate, please follow the link » (From: L4E 0H9) or contact us for assistance.
› Delivery standards: within Ontario - 2-4 business days, other provinces - 4-12 business days.
› Xpresspost is available at an additional charge. Payment for Express post must be provided within two business days from the initial purchase date.
› Packaging & handling: Free. But a handling fee of $2.00 may be charged if a combined shipment is requested for multiple orders. Exception: combined orders of tea and yarn.
› We do not hold uncertain orders and purchases with the not paid in full balance or/and unconfirmed shipping address for more than 3 business days from the initial purchase date.
› Shipment redirection: we may ask for an additional payment if redirection of a shipment is requested.
› Restocking fee is 15%. Please find our policies explained here »
› Our prices are in Canadian Funds. { Ordering information » | About | Product Index » }
› Packaging: Free iECO or NaturSac biodegradable clear plastic bags. About 70% of packaging materials we use are biodegradable, and 100% recyclable.
› Giveaways are supplied with orders over $150.00 if a shipping rate is paid in full.
› Information on our website and our inventory are updated daily.

Q.: I want to buy cashmere, baby llama and mink yarn at discounted prices. Can I?
A: We do not discontinue premium natural yarns. Please visit other marketplaces to order polyester or acrylic substitutes, or recycled natural yarns sold at their cheapest.