CONTACT INFORMATION, CUSTOMER SERVICE
IRENE & MR. SHEEP® Co.
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› Information on our website
is updated on a daily basis.

 

  OUR CUSTOMER SUPPORT IS ONLINE 24-7. Enquiries regarding existing orders and shipments receive immediate response. Before you drop us a line, please check if your questions have been answered in Frequent Questions »
Help Center » About » Testimonials »

ORDERS ARE MAILED WITHIN 24 HOURS (MON-FRI).
› Giveaways are available »
› Delivery standards: Toronto and GTA - 2-3 business days, provincially - 4-12 business days.
› Please track your item online: CanadaPost.ca »

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Free shipping for orders over $150 (not applicable for orders of natural gemstone gifts over 1.5kg and Xpresspost items). Local delivery is available at a flat rate of $7 for orders over $100:
Vaughan, King City, Aurora, Newmarket, Stouffville. *No delivery to condominiums, shipping only.

International customers, please accept our apologies:
Orders are currently mailed within Canada only.

📧 EMAIL: sales@imrsheep.com
📞 TEL: +1(416)242-7090, please leave a message.

✍ ADDRESS FOR MAIL:
Irene & Mr. Sheep Co.
PO Box 40043
13070 Yonge Street
Richmond Hill, Ontario
L4E 0H9, Canada

Help: { Frequent Questions » Site Map » How To Order » Shipping Guide » }
Indexes: Product Index » Yarn Name Index » Specialty Items Index »

  FREQUENTLY REQUESTED INFORMATION :

Q.: I want to buy cashmere, baby llama and mink yarn at discounted prices. Can I?
A: We do not discontinue premium natural yarns. Please visit other marketplaces to order polyester or acrylic substitutes, or recycled natural yarns sold at their cheapest.
› Notifications are emailed: after your order placement, and after your order has been shipped - delivery standards and a tracking number included.
› To add an item to your placed order, please email us the extra.
› We ship via Canada Post or FedEx. Shipments are prepared and sent out within 48 hours. Express post items, paid in full, are shipped 24-7.
› Shipping rates are based on the weight and dimensions of your item. { Postal Prices PDFs » }
› Orders over $150.00 are postage-free. Note: not applicable for orders of natural gemstone gifts over 1.5kg and Xpresspost items.
› To calculate a shipping rate, please follow the link » (From: L4E 0H9) or contact us for assistance.
› Delivery standards: within Ontario - 2-4 business days, other provinces - 4-12 business days.
› Xpresspost is available at an additional charge. Payment for Express post must be provided within two business days from the initial purchase date.
› Packaging & handling: Free. But a handling fee of $2.00 may be charged if a combined shipment is requested for multiple orders. Exception: combined orders of tea and yarn.
› We do not hold uncertain orders and purchases with the not paid in full balance or/and unconfirmed shipping address for more than 3 business days from the initial purchase date.
› Shipment redirection: we may ask for an additional payment if redirection of a shipment is requested.
› Our prices are in Canadian Funds. { Ordering information » | About | Product Index » }
› Packaging: Free iECO or NaturSac biodegradable clear plastic bags. About 70% of packaging materials we use are biodegradable, and 100% recyclable.
› Giveaways are supplied with orders over $100.00 if a shipping rate is paid in full.
› Information on our website and our inventory are updated daily.

 

 

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