Last modified on OCT 3/18

SHIPPING GUIDE Please note: Our store cannot be held responsible for the delivery standards.   › We ship within 24 hours. › Please track your item online: CanadaPost.com », or USPS », or Universal Postal Union » (by Tracking №) › Delivery within Toronto and GTA takes 1-2 business days, United States: 5-12 business days. › International: from 4 business days to 8 weeks, depending on the weight of the item and requested courier. › Shipping rates are based on the weight and dimensions of your item. Calculate a rate » (From: L4E 0H9)   OVERVIEW   All orders, except light-weight packages (up to 150 g), are assigned to delivery confirmation, and are shipped insured via Canada Post expedited services. After your order has been sent, the tracking number (or the number of your order), an expected date of delivery, and the link to the Canada Post online data base to track your package online, are emailed. Delivery Standards: Toronto and GTA - 1-2 business days, other Ontario and provinces - 3-12 business days. United States: from 7 to 12 business days (Territories - up to 28 business days). Internationally: 7-12 business days /Air, 4-8 weeks - surface (for shipments over 1.2kg). Express post and Registered Letter Mail can be done for an additional charge. Please find the detailed information on shipping services and rates in Canada Postal Guide. For FedEx account holders: A shipping charge paid at the time of online check-out is credited within two business days if your item has been shipped using your FedEx account. For assistance, to request additional shipping information, calculate a rate, or enquire about your shipment (24 hours Mon-Sat) please contact us online » or email your enquiry to Shipping@imrsheep.com », Tea House: Shipping@wiseteagarden.com » or online ». SHIPPING DETAILS All orders are shipped upon the receiving your payment, except special orders. If an ordered item is currently out of stock, you will be notified. Shipments are prepared and sent every day except weekends. Xpresspost and FedEx items are shipped 24-7. A handling fee of $7.50 is charged for items shipped after 5 p.m. EDT. No shipments are sent on a day before any holiday in Canada. We email two Notifications: Notification of your order placement; and after your order has been shipped, you will receive a Notification of Order Sent with all details of your shipment: tracking number, an expected date of delivery and the link to Canada Post database where you can track your package online. To calculate your shipping rate before ordering, please follow the link: Find a Rate (our postal code is L4E 0H9) Orders of $350 and more are shipped postage free unless FedEx is required. An up to 10% of the net value shipping rate might be charged. (Exception: FedEx account holders). Packaging & handling: FREE, including vinyl or clear-frosted shoppers, and Tyvek catalogue envelopes. About 70% of packaging materials we use are biodegradable, and 100% recyclable. Shipment redirection: We may ask for an additional payment if redirection of a shipment is requested. The extra quota is base on the shipping rates and requested postal service. Irene & Mr. Sheep Co.® and Wise Tea Garden® cannot be held responsible for the delivery standards. Shipping Policy »   Our website services Customers worldwide, and most of orders are shipped via traceable services. Postage is adjusted within 2-4 business days after an item has been shipped, if an overcharge for shipping exceeds CAD$1.25. One-Sum Payment options are available: INTERAC e-Transfer (CAD) / PayPal Payment Request (Any Currency) » International Customers: Non-traceable air can be done on request. Your written permission is required since Canada Post does not provide insurance and coverage if there is no a tracking number.   CANADA Note: We don't ship to military bases. › Letter Mail (up to 500g): for printed materials only, delivery within 1-2 business days locally, 3 business days within a province, and 4 business days nationally between major Canadian centers. › Expedited Parcel: delivery on the next business day locally, 2 to 3 business days regionally, and 4 to 7 business days nationally between major Canadian centers. The cheapest and fast enough insured mail with delivery confirmation and tracking. Signature option can be added. › Xpresspost, Priority: alternate shipping arrangements can be done for an additional charge. For FedEx account holders - freight-free, and a shipping charge paid at the time of online check-out is credited within two business days. Find a Rate » For more details and rates, please refer to Parcel Services Guide PDF » Track your item online: CanadaPost.com » (by Tracking №) UNITED STATES Your package might be subject to the customs fees and import duties. Note: We don't ship to military bases. › Letter Mail (up to 500g): for printed materials only, delivery takes up to 12 business days. › Small Packet Air: Can be done on request. No insurance, no coverage, non-traceable, 9-12 business days for delivery. For shipments under 1kg. › Tracked Packet: insured, traceable, 9-12 business days for delivery. The cheapest and fast enough insured mail with delivery confirmation and tracking. › Expedited Parcel: insured, traceable, 5-9 business days for delivery. The cheapest and fast insured mail with delivery confirmation and tracking. › Xpresspost, Priority: alternate shipping arrangements, which can be done for an additional charge. For FedEx account holders - freight-free, and a shipping charge paid at the time of online check-out is credited within two business days. Find a Rate » Track your item online: CanadaPost.com » or USPS » (by Tracking №) INTERNATIONAL We ship worldwide via Canada Post, FedEx, or a Domestic Courier serve can be arranged. Your package might be subject to the customs fees, taxes and import duties of the country of destination. Note: We don't ship to military bases. Orders are mailed within 24 hours (Mon-Fri) to United Kingdom, France, Italy, Switzerland, Spain, Denmark, The Netherlands, Germany, Austria, Portugal, Cyprus, Australia, New Zealand, Sweden, Norway, Finland, Hong Kong, China, Malaysia, Israel, Russia, Poland, Japan, South Korea, Romania, UAE, Turkey, India, Lima, São Paulo, Mexico City, and other countries, territories, and capitals. FedEx items are dispatched 24-7. *A handling fee of $7.50 is applied to FedEx orders with requested shipping after 7 p.m. (EDT). International orders are dispatched via: › Letter Mail (up to 500g): for printed materials only, delivery takes up to 12 business days. › Small Packet Air Intl: Can be done on request. No insurance, no coverage, non-traceable, 9-18 business days for delivery. For shipments under 1kg. › Tracked Packet Air Intl: insured, traceable, 9-18 business days for delivery. For shipments under 2kg. › International Parcel Surface: insured, traceable, 6-8 weeks for delivery. The cheapest and fast enough insured mail with delivery confirmation and tracking for shipments over 1kg. › International Parcel Air, Xpresspost: alternate shipping arrangements can be done for an additional charge. For FedEx account holders - freight-free, and a shipping charge paid at the time of online check-out is credited within two business days. › Domestic Courier: please arrange with Sales@imrsheep.com. Find a Rate » Track your item online: CanadaPost.com » or Universal Postal Union » (by Tracking №)     Copyright © 2005-2018 Irene & Mr.Sheep Co.® All rights reserved. Website comments to webmaster. Product Index - General Gifts Index - How to Order - Shipping - Giveaways - About - Contact Information is updated daily. Images, photography, and content are copyright protected. Please do not use the visual content without our prior permission.